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DAVENIC

Not Happy, Jan

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Now I'll be careful here not to name names but I feel enough is enough.

 

When I order online, I would appreciate the shop I use to tell me if a car/part/track piece etc is in stock. I know it can be difficult to keep everything in stock but I have been waiting for some stuff I ordered for over three months.

No one has called me ( I have called them three times now ) and if I'd known that it was going to be such a hassle, I wouldn't have used this supplier.

 

This store is in Australia so its not the postman who's slow, and to not even ring and explain the situation, I find extremely rude.

 

I don't want to reorder elsewhere in case the bad shop suddenly fill my order.

 

Has anyone else out there had similar problems ? I hope not but doubt it somehow.


"I spent most of my money on beer, women and slot cars. The rest I just wasted."

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Yes Dave, been there, got caught. I wanted a Fly car that was in short supply and my local shop sold out. I ordered over the web with Next-Day delivery and got automated confirmations. After a week of no delivery I sent some emails. No reply but their website was being changed -- that was annoying. I emailed an order cancellation. I hunted around and found the car elsewhere.

 

3 months later the first store ships the package, no note or explanation but the credit card slip was there. And it was sent Next-Day delivery,sent the day before.... I used the parts for another project but boy was i ticked off.


There are 10 types of people in the world. Those who understand binary and those who don't

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I have ordered a hump back bridge and another transformer amongst other things and I keep getting the "Scalextric haven't sent us any" line.

 

I can understand waiting a couple of weeks but 12 ????

 

I could've bought them on ebay and had them in 5 days.

 

Never using them again. Ever.


"I spent most of my money on beer, women and slot cars. The rest I just wasted."

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Everybody understands that certain items sell out fast etc etc, but at least we want to know whether the item is on the way or not.

I know writing an email or making a call takes a minute or two but it's just common courtesy, I dont know why it is so hard for some to do. And if it is sold out, at least you can go and order it from somewhere else - or perhaps thats the reason??

 

Sure this is only a hobby, not a matter of life and death, who cares whether you get it or not. but some people take their cars seriously (just for fun)... Actually, that brings me to another point, how about recieving something just slightly different to what you ordered...but I didn't want this one - I wanted that one!!


JamieB

ITeLECTRICAL

 

 

Check out my Current logoEbay_x45.gif Auctions

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Now I'll be careful here not to name names but I feel enough is enough.

 

When I order online, I would appreciate the shop I use to tell me if a car/part/track piece etc is in stock.  I know it can be difficult to keep everything in stock but I have been waiting for some stuff I ordered for over three months. 

No one has called me ( I have called them three times now ) and if I'd known that it was going to be such a hassle, I wouldn't have used this supplier.

 

This store is in Australia so its not the postman who's slow, and to not even ring and explain the situation, I find extremely rude.

 

I don't want to reorder elsewhere in case the bad shop suddenly fill my order.

 

Has anyone else out there had similar problems ?  I hope not but doubt it somehow.

Howdy DAVENIC,

I had an available current stock list faxed to my home today from Australia's Scalex distributor. If you like I'll check it when I get home later tonight from the shop and then you can advise your supplier with some up to date info.

 

Am I right in suggesting you're after C248 Hump Bridge and C912 Transformer?

 

Perhaps this info might help.

 

Cheers


Cheers for now

 

Roland

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Sure this is only a hobby, not a matter of life and death, who cares whether you get it or not.

 

No, Jamie, its not life and death but I do care that I get what I order. If I waited 3 months for you to deliver a computer, it would be out of date by the time it arrived. :D

 

Three months waiting for basic gear is ridiculous. This is a business that has a shop and an online shop so they aren't small time. And to not even acknowledge me and my emails is bloody annoying. :D


"I spent most of my money on beer, women and slot cars. The rest I just wasted."

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davenic i feel for ya mate.. bloody fustrating! Who said itds not life n death!!

 

Well i wont mention names but i drove a bloody long way to a shop that's web site said it had a certain item in stock but when i got there it wasnt... i was pritty annoyed but they made amends for it and was part my fault for not ringing to conferm its availability before i went there.

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i told local shop here about the lemans start set (scx) before it came on market they said they would keep and eye on it for me i have ordered it thru them i'm still waiting spoke to them a couple weeks ago and yes it's still on order there records show that the first order went thru in march they keep saying its on back order . :D so i know where you guys are coming from

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Slider,

it might not be your local guy's fault here.

 

I heard from my local guy that the SCX distributor also distributes non-slot gear -- no surprise there. However, when it comes to distributing products, apparently the distie's biggest customers get priority. As my local guy just sells slot gear, he's last in the chain compared with general hobby shops who buy truckloads of everything else. He's only just managed to get Fiat Abarths but a large hobby shop in the city had them months ago. :D


There are 10 types of people in the world. Those who understand binary and those who don't

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Dave are you looking for a hump back bridge for classic or Sport track? Some of the problem here is the distributors are ill-informed by the manufacturer so in some cases there's no way in hell the dealers know what's going on. The other problem is too many dealers take pre-orders and regular orders when they already know there is going to be a wait on the product. Here in the states we have yet to be informed of a Hump Back bridge for the Sport track. Scalextric has stopped production on Classic track so if these guys are waiting for Scalextric to ship them a Classic Hump Back Bridge then I have some swamp land here in Boston to sell them!

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Then why are they still advertising stuff like that for sale on their sites?

 

If they can't get it, take it off the website.

 

Some places are great at updating their websites others are really poor.


"I spent most of my money on beer, women and slot cars. The rest I just wasted."

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Slider, SCX Le Mans sets are in stock at Casey's Toyworld in Erina (Karalta Road). I am sure they would post and their prices on SCX are about the mark. I buy mostly SCX off them and I find them pretty helpful. They had several on the shelf on Sunday when I was in there last. I had one of the big suppliers who when I tried to advance order some cars from the club magazine, quite frankly it was like pulling teeth so I told him not to bother. Several weeks later he rang to say the cars had arrived and he had debited my credit card!!! I was not happy, I vowed never to use this supplier again and so far I have managed it, I find the service from the other supplier much better and cheaper anyway. :D

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Dave a lot of those web sites are nothing more than garage set-ups. No business & no inventory. You order from them and they try and track it down for you. Anybody can list anything. Does'nt mean they ever had it or ever will be able to get it. Do you guys have Scalextric dealers overthere?

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Yeah we do but the outlet I am referring to is an "authorised" dealer. They have a shop you can go to and they have a webpage you can order from. No other place I have ordered from has taken this long and if they can't track down my stuff, then they should cancel my order and apologise. I would rather they do that than keep telling me its coming and it never does.

The reason I ordered from them is the fact they look a professional and are a well established business. Looks can be deceiving.

There are plenty of places here and O/S I have ordered from and the majority have been fantastic. I wish I could name the places I think are poor and praise the good ones but someone here may disagree with me. I just want people to understand that if they get a good shop - STICK WITH THEM. I would rather pay $5 more for something and know it will arrive than bargain hunt and get shafted.

To be honest, out of the 6 or 7 shops I have ordered from in Australia, only two have made me wait more than a week.

I guess some places care more about customer service than others.


"I spent most of my money on beer, women and slot cars. The rest I just wasted."

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Slider,

it might not be your local guy's fault here.

 

I heard from my local guy that the SCX distributor also distributes non-slot gear -- no surprise there. However, when it comes to distributing products, apparently the distie's biggest customers get priority. As my local guy just sells slot gear, he's last in the chain compared with general hobby shops who buy truckloads of everything else. He's only just managed to get Fiat Abarths but a large hobby shop in the city had them months ago. :D

Slider, Bump is correct with what he said about the SCX agent, and most of the wholesalers are distributors of a whole range of hobby related goods, not just slot cars. It also seems the bigger shops get priority over the small slot car specialist who may get what's left over, sort of like seagulls squabbling over scraps! Thankfully, not all distributors are like this, in fact most will bend over backwards to help.

 

These guys also differ greatly in the way they import their goods. Some will air freight, some will sea freight while some will do both. This may explain why it takes so long sometimes to get the new releases in when we all know damn well, thanks to the internet, that they have been available overseas for several weeks or more. It also seems Australia is the last link in the mailing chain when it comes to slot cars. It could be due to the fact that most of the manufacrurers are European based and they fill those countrys orders first or that Australia doesn't buy as much slot related goods as our overseas counterparts, who knows.

 

I can sympathise with everyone on the above issues as I have also been a victim in the past. I may even have been guilty of one or two indescretions in the past, neither intentionally nor malicously, but if a customer is unhappy i will try my hardest to make amends. Don't get me wrong, I'm not making excuses, but with all the different slot manufacturers and the many spares and accessories on the market now, it is sometimes hard to keep up with them all and if you inadvertantly sell out of an item and go to re-order, you could be told it may take weeks or longer for that item to come in. Also, things get more complicated if you don't get the right info(or any info) from the agents which makes it hard to pass on to the customer.

 

I spoke with the Scalextric agent recently and have been assured Scalextric have not discontinued the classic track. If you have the latest catalogue (#45) turn to pages 72/73 and there it is in all its glory including the old hump back bridge (C248) !

 

Cheers all.

 

 

 

 

 

:D

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Hi Chris

 

Now you know that you sometimes get stock well in advance of me...................

i love to rattle you cage, keep up the good work mate!

jim

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Chris according to the U.S. distributor we are all done with classic track. We hav'nt been able to order Classic track for at least a year now. We hav'nt been able to order Nascar's for over a year now. Our current catalogue shows no classic track. Maybe there is still some for the European market. Makes no sense thou why it would'nt be imported into the U.S. Also makes no sense why they would make classic track when thier working on the digital sport set-up.

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Makes no sense...

I had to laugh, blta9, when I read that ... I thought the same thing, makes no sense, about motorbikes that don't lean, those guide pods under the vintage F1 cars and Corvette, why the US market gets black Sports track borders but we don't get that option, why the Slot.It 956's I really want will be limited edition (1000 worldwide).. .


There are 10 types of people in the world. Those who understand binary and those who don't

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Maybe its a Scalextric UK/Scalextric USA thing.


"I spent most of my money on beer, women and slot cars. The rest I just wasted."

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Dave Scalextric has so much going on right now I do'nt know what to tell you. I was very dissapointed in the bikes. I was'nt too thrilled with that challenger thing either and yes the pods are maybe the worst of all! Bump what 956C's are you looking for? The limited edition set?

george

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I am of the understanding the the Australian Importer (SM) has plenty of local stock, which comes in bulk and is locally packaged (make sence) however i have also been told by the powers to be that over 12 month ago was the last production run of Scalextric Classic Track, of which thay produced enough to last over 3 years. So there is some truth in all the stories....

 

regards

 

jim

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Jim makes sense except believe me when I tell you the U.S. market is dried up of classic track. Actually there really is'nt much of a call over here for classic track. Sport track has pretty much taken over. Dave why did you start this topic anyway. It's 2 in the morning and for some reason I keep repling to this thread. I gotta get a life and hit the sack!

george

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Bundaberg Rum is the worlds finest drink. It is made in Queensland and is a taste all its own. No other rum comes close.

 

Its like Vegemite, you'll either love it or hate it.


"I spent most of my money on beer, women and slot cars. The rest I just wasted."

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Let's not forget guys, you can still use SCX track if Scalex Classic runs out.

 

Just like this one coming out from SCX, hopefully in the near future!

 

scxhump.jpg

 

Cheers


Cheers for now

 

Roland

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